Shipping Policy

Conquering Pyroluria Ships Worldwide

Australian Orders

Conquering Pyroluria ships Australia wide and offers standard or express postage to business, residential, PO Box or locker box addresses.

Conquering Pyroluria aims to have your order dispatched within 1-2 business days of placement.

We use Australia Post or other courier services for delivery of orders.

Standard parcel delivery times are between 3-14 business days depending on location.

Express services between 1- 7 business days depending on location.

We do not ship on public holidays or weekends.

Once a parcel is shipped, we are unable to cancel or change delivery instructions, or addresses for that order.

We are unable to take responsibility for any delays in delivery of your order from the moment it is picked up by our designated courier provider.

All orders that provide an email address will be provided a tracking number. As such, we are unable to provide a tracking service to customers that check out without an email address.

International Orders

Conquering Pyroluria ships to most countries worldwide. Should your country not appear in the shopping cart on checkout, please contact us.

Conquering Pyroluria aims to have your order dispatched within 1-2 business days of placement.

We use Australia Post for delivery of all International Orders.

Australia Post offers two trackable and proof of delivery services; Express Post and Standard Post.

Australia Post also offers Economy Post. Please note this service does not provide tracking or proof of delivery. Conquering Pyroluria will not be responsible for any lost parcels that are sent via Economy Post.

All orders that provide an email address will be given tracking details (except Economy Post deliveries). Unfortunately we are unable to offer this tracking service if an email address is not provided at the time the order is placed.

We do not ship on public holidays or weekends.

Once a parcel is shipped, we are unable to cancel or change delivery instructions, or addresses for that order.

We are unable to take responsibility for any delays in delivery of your order, from the moment it is picked up by our delivery service; Australia Post.

International Import Tax (International Orders)

Depending on your governments legislation you may have to pay import taxes and/or customs duties.

Some countries require the receiver to pay a brokerage or a handling fee for the shipment. These charges are separate from Conquering Pyroluria'a shipping charges and you will be billed directly for them, via the shipping carrier or customs.

These customs duties, brokerage fees or tax rates vary from country to country. Conquering Pyroluria has no control over these charges.

Conquering Pyroluria will not be liable for packages refused, or held up by customs, for delivery.

Declaration of Value and Product Description (International Orders)

International shipments are processed with a commercial invoice which is required to ship items internationally.

Customs may make additional requests based on local laws and regulations. Due to the complexity of some requests, we cannot guarantee that the additional information requested will be provided.

These requests may differ depending on the order value, regulations, and other unpredictable factors.

Correct Information

Please make sure your phone number, shipping and email address is correct. Your phone number or email address may be used by the courier company, to contact you, in case there is a problem with your delivery.

Conquering Pyroluria is not responsible for the entering of any incorrect information on your order. As such Conquering Pyroluria will not be responsible for your parcel if it is incorrectly delivered due to the wrong information provided.

Once a parcel is shipped, we are unable to cancel the order, or change a phone number, delivery or email address.